The outstanding services provided by Cathay Pacific and Dragonair have been recognised at the Customer Service Excellence Award 2015 organised by Hong Kong Association for Customer Service Excellence. Cathay Pacific received a total of four honours, including a Silver award in the team category (Internal Support Service), a Bronze award in the individual category (Internal Support Service) and a Merit award in the individual category (Counter Service). A frontline staff member also won the "Touching Moments Contest (Video)" award. Meanwhile, sister airline Dragonair snapped up two Gold awards in the individual category (Field & Special Service) and the team category (Internal Support Service).

The Cathay Pacific and Dragonair award winners at the HKACE Customer Service Excellence Award 2015 presentation.