October 2019
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AVIATION
‘Multiple win’ service innovation
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AVIATION
At the start of May, HAECO Hong Kong began to offer a ‘dry wash’ service to scheduled customer, Cathay Pacific; the airline has since switched its entire passenger and freighter fleet from wet to dry washing. Using biodegradable, non-toxic and non-flammable chemicals, the dry wash process removes dirt – including oil, carbon, insects etc – from the aircraft exterior with minimal water usage. While a standard aircraft wash might use up to 8,000 litres of water, a dry wash will reduce this amount by 90%. The chemicals used are also more effective cleaning agents, which means fewer washes per year for the Cathay Pacific fleet. Moreover, it requires a shorter tow to take the aircraft to the bays used for dry washes and therefore less fuel is used. HAECO sees the dry wash as a ‘multiple win’ for its service offering – reduced carbon footprint and water use, more efficient aircraft rotation and increased revenue for the customer – and one more step on the journey towards carbon neutrality within the aviation sector.
Acquisition of HK Express
Acquisition of HK Express
New Shanghai lounge
New Shanghai lounge
Line services capability extended
Line services capability extended
‘Multiple win’ service innovation
‘Multiple win’ service innovation
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Swire News September 2019 issue
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