Bookings made easier for forwarders

The new tool gives direct control over booking modifications.

Cathay Cargo has launched a significant upgrade to its online booking platform. Named “Manage Booking”, the new feature gives freight forwarders direct control over booking modifications. Available 24/7 via the website, it addresses a longstanding industry challenge: the need to make changes quickly after bookings are confirmed, without relying on phone calls, manual workflows or waiting for someone to follow-up during office hours. 

“Manage Booking” enables forwarders to handle routine changes directly through the platform, including updating shipper or consignee information, flight and date adjustments, and even modifications to shipment size. More complex requests continue to be supported by Cathay Cargo’s specialists, ensuring forwarders have the right level of support for every scenario. The launch represents a significant step forward in Cathay Cargo’s commitment to customer-centric digitalisation.